This Privacy Policy explains how My Tech Helper, a trading name of Gatehouse IT Limited, collects, uses, stores, and protects your personal information when you use our services, website, contact us, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Gatehouse IT Limited
Trading as My Tech Helper
Company Number: 17187140
Registered Office: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH
Email: hello@mytechhelper.co.uk
Telephone: [INSERT PHONE NUMBER]
For the purposes of data protection legislation, Gatehouse IT Limited is the Data Controller of your personal information.
We may collect and process the following information:
Identity Information
Contact Information
Service Information
Payment Information
We do not store full payment card details.
Website Information
When visiting our website, we may automatically collect:
We use personal information to:
We process personal information under one or more of the following lawful bases:
Contract: Where processing is necessary to provide services you have requested.
Legitimate Interests: Where we have a legitimate business reason to manage customer relationships, improve our services, protect our business from fraud and abuse, or maintain internal records.
Legal Obligation: Where we are required to retain information for accounting, taxation, legal, or regulatory purposes.
Consent: Where required, we will ask for your consent before sending marketing communications or conducting optional activities. You may withdraw consent at any time.
Where remote support is provided:
During repairs or troubleshooting, we may have incidental access to personal data stored on your device.
Although we take reasonable steps to protect your privacy:
We do not sell your personal information.
We may share information with:
Service Providers: Trusted third-party suppliers that assist us with payment processing, website hosting, cloud services, accounting software, and business administration.
Suppliers & Manufacturers: Where necessary to arrange warranty replacements, order parts, or obtain technical support.
Legal Authorities: Where required by law, court order, law enforcement request, or regulatory obligation.
My Tech Helper customer information is maintained separately from information belonging to other brands, services, or business units operated by Gatehouse IT Limited.
We do not share personal information collected through My Tech Helper with other brands operated by Gatehouse IT Limited for marketing or commercial purposes unless you have provided consent, such sharing is necessary to deliver a service you have requested, or we are otherwise permitted or required to do so by law.
Customer information is accessed strictly on a need-to-know basis and only by authorised personnel who require access to provide technical support services, manage customer accounts and bookings, process payments and invoices, or fulfil legal or regulatory obligations.
Not all employees, contractors, engineers, or administrative personnel have access to all customer information. Access permissions are restricted according to job role and business necessity.
Where third-party contractors or specialist engineers are engaged, they will only be provided with the minimum information necessary to perform the required work and will be subject to appropriate confidentiality and data protection obligations.
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, alteration, disclosure, and misuse.
Security measures may include encrypted devices, password protection, secure cloud storage, access controls, staff confidentiality obligations, role-based access controls, multi-factor authentication where appropriate, and secure backup and recovery procedures.
In addition, customer records are accessible only to authorised personnel with a legitimate business need, access permissions are reviewed periodically, and systems used to manage My Tech Helper customer information are segregated from those used for other business operations where reasonably practicable.
No method of transmission over the internet can be guaranteed to be completely secure, but we take reasonable steps to minimise risks.
We only retain personal information for as long as necessary.
Where there is a legal obligation to retain records for longer, we will do so.
Subject to applicable law, you may have the right to access your personal information, correct inaccurate information, request deletion of your information, restrict processing, object to processing, request transfer of your information where applicable, and withdraw consent where processing is based on consent.
Requests can be made using the contact details below.
We will only send marketing emails, newsletters, or promotional communications where you have requested them or we are otherwise permitted to do so by law.
We do not share My Tech Helper customer information with other Gatehouse IT Limited brands for marketing purposes without your consent.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in marketing emails.
Our website may use cookies and similar technologies to improve functionality, performance, and user experience. Cookies may be used to remember preferences, maintain website functionality, measure website performance, and improve customer experience.
You can control or disable cookies through your browser settings. Where legally required, we will obtain your consent before placing non-essential cookies on your device.
If you have concerns about how we handle your personal information, please contact us first:
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT PHONE NUMBER]
We will investigate and respond as promptly as possible.
If you remain dissatisfied, you may contact:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect from the date shown at the top of this document.
Where significant changes are made, we may take reasonable steps to notify customers.
For any privacy-related enquiries, requests, or concerns, please contact:
My Tech Helper
A trading name of Gatehouse IT Limited
Company Number: [INSERT COMPANY NUMBER]
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT PHONE NUMBER]
Registered Office: [INSERT REGISTERED OFFICE ADDRESS]